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Consumer Documents. We develop consumer guidelines and publish them online. Here is a sampling of what we offer.
- Amazon Working Conditions – Consumer Report and Action Response. “In June 2011 Amazon was sited for having poor working conditions (excessive heat) in one of their east coast order fulfillment centers. Amazon has since remedied the situation (as explained below) and OSHA has closed their investigation of the matter. Further research revealed that safety at Amazon fulfillment centers is better than that for department store workers, and much better than automotive industry or general warehouse work or other types of employment.”
- Company Legitimacy Ranking System - “The Consumer Defense Resource Group has developed the Company Legitimacy Ranking System as a simple rating system to assess the legitimacy of any unknown Internet-based company. The point system is to rank companies from 1 to 10, with 10 being the highest and best ranking. There are 10 questions. Each question is worth 1 point.”
- Consumer Return of Opened Software, Defective, or Mismatched Products - “In a phone call on 11 September 2008, a Federal Trade Commission representative stated the following, ‘I’m not aware of any Federal law stating that software can’t be returned. I’ve just searched my database and can’t find anything. I’ve never heard of it before.’”
- Federal Trade Commission (FTC) Disclaimer and Statement of Advertising Disclosure Best Practices - This document offers a guideline to best practices for advertising disclosure.
- Internet Information Authenticity and Accountability of Advertising Reviews and Content - This is a helpful document to help consumers identify false or misleading information on the Internet.
- Payday Loans and Cash Advances – Comparison Selection Review. Read the full report produced by the Financial Resource Group and the Consumer Defense Resource Group.
- Product Review Challenges - This document describes challenges that consumers face when making purchase decisions.
- SwipeAuctions.com Uses Fake Consumer and News Websites as Advertising - This document describes how advertisements are sometimes presented as unbiased editorials or news reports.
- The Impact of Anonymity on Internet Safety, Security, and Content Integrity - Consumers sometimes put too much confidence in anonymity as a safety benefit. This document presents the many problems with anonymity.
- Unpaid Endorsements and Reviews of Products, Services, Companies, and Organizations - This is a helpful document for consumers who want to effectively promote services, products, and companies.
