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Exceptional Service at Affordable Rates. Eeach year we discover increasingly cost effective ways to run our operations. So, we pass the savings on to you and generally charge less today than what we’ve charged in the past. Our current rate structure is as follows:
- Personal Services: $70 per hour for on-site or phone support. Includes round trip travel time.
- Business Services: $90 per hour for on-site or phone support. Includes round trip travel time.
- Emergency Response: At our discretion, on-site support with a response time within 24 hours may be available. However, the rates are $90 per hour for personal services and $120 per hour for business services. These higher rates are charged to compensate for other appointments being cancelled on short notice.
10% Volume Discount. For every 10 hours of support, the 10th hour is free (within a 30-day period). So, that’s a $70 to $90 value for our regular customers. This also applies when when 10 hours are paid in advance (even if used over more than 30 days).
Mileage and Round-Trip Travel Time Charge. Much of the support and training we provide is done using remote support software, and through phone or email communications. Increasingly we’ve found that many of the on-site support calls we make are for minor repairs that take only a few minutes, yet the cost and time of travel still need to be recuperated. Some service providers charge a minimum fee for trips. Because we have some clients within walking distance (a few minutes), and others a 30 minute drive away, we feel it’s better to charge for round-trip travel time and vehicle mileage (if applicable) instead. This way costs are paid as accrued. We still make every effort to minimize travel time and expenses to keep your costs down.
