For some reason, Windows Live user accounts seem to get hacked with greater frequency than other services (like Gmail), even on computers that don’t have viruses.
WHAT TO DO
- If your account has been hacked, you can follow the suggestions provided through the Windows Live Hotmail Help Center page for recovering a hacked account.
- One of the suggestions offered by Microsoft is to change your password. However, if the hacker has already changed your password, you won’t be able to login. So, you’ll need to submit a formal request to regain control of your user account. That is done here: https://account.live.com/acsr
The application process in step #2 above requires that you provide some basic information about yourself and your account that only you would know.