Amazon Sets a New Standard in Service

Amazon recently announced unlimited live support with their Kindle Fire HDX product lineCustomers with a support question can push a button and instantly have live support:

“Introducing the Mayday button — revolutionary, on-device tech support, exclusive to Kindle Fire HDX tablets. Connect for free to an Amazon expert 24×7, 365 days a year.”

WordPress.com Support

WordPress.com offers a similar service with their business hosting package ($299 per year), with text support available during normal business hours. This can be invaluable to anyone just getting started with WordPress or needing guidance with CSS customization of a website.

Get Your Own Support Widget

There are a variety of services to choose from if you want to add a customer service chat box to your website. Most offer something for free, with enhanced services available for a monthly fee. A few of the top service providers are listed below. Olark and Zopim offer a free service that could serve the ongoing needs for most smaller organizations and businesses. Zopim has a nice mobile app. Olark and others provide chat through third-party IM apps, but this usually results in limited features.

Comparison Chart

Click here for a comprehensive side-by-side comparison table of many popular services.