Amazon Sets a New Standard in Service
Amazon recently announced unlimited live support with their Kindle Fire HDX product line. Customers with a support question can push a button and instantly have live support:
“Introducing the Mayday button — revolutionary, on-device tech support, exclusive to Kindle Fire HDX tablets. Connect for free to an Amazon expert 24×7, 365 days a year.”
WordPress.com offers a similar service with their business hosting package ($299 per year), with text support available during normal business hours. This can be invaluable to anyone just getting started with WordPress or needing guidance with CSS customization of a website.
Get Your Own Support Widget
There are a variety of services to choose from if you want to add a customer service chat box to your website. Most offer something for free, with enhanced services available for a monthly fee. A few of the top service providers are listed below. Olark and Zopim offer a free service that could serve the ongoing needs for most smaller organizations and businesses. Zopim has a nice mobile app. Olark and others provide chat through third-party IM apps, but this usually results in limited features.
- ClickDesk.com (pricing)
- HelpOnClick.com (pricing)
- LiveChatInc.com (pricing)
- Olark.com (pricing)
- Userlike.com (pricing)
- Zopim.com (pricing)